Emotionally connected board directors do not shy away from conflicts as they have a keen understating of how to make opposing directors feel understood and part of the solution. Let’s have a conversation about it so that everyone can express their view about this topic.” By addressing the feelings of discomfort early, you can prevent a disconnection and loss of trust. They don’t say, “You don't know what you are talking about.” Instead, they say, “This approach really worries me. They have learned how to articulate their emotional experience and know what they need to regain their balance. They learned how to tune into their emotions so that they do not feel overwhelmed by them. They avoid saying things like, “I don’t want to discuss it.” Instead, they slow down the conversation by saying, “I am not able to focus on this right now, can we continue this tomorrow?” Emotionally connected board directors don’t shut down and they don’t stop engaging. So let’s talk about what you should not do on a regular basis: They get better results and inspire greatness in others. Board members who are emotionally connected have a strong positive affect on the rest of their board. The main difference between the two is emotional connection. I can see when a board is struggling and when it’s operating smoothly. From public to private, big to small, I see the same pattern of interaction over and over again. In the last decade, I’ve observed all kinds of different boards.
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