You can view our full Returns Policy here.ĭue to the unpredictable circumstances of the COVID-19 pandemic please allow an additional 5 business days from the estimated delivery date to receive your items. We understand that you may change your mind about the products you have purchased from us, and we are more than happy for you to make a return for either an exchange, credit note or refund. Heatleys have a satisfaction-guaranteed policy, and we are committed to providing our customers with excellent customer service. Contact your Account Manager for more information on our delivery arrangements. Heatleys Business Account Customers will have specific delivery arrangements with their preferred freight providers. For more information on Delivery and Shipping, click here. If your order is under $150 and/or delivery is outside of the Perth Metro area, then a standard $15 shipping fee will apply. This only applies if the delivery location is within the Perth Metro area.
DOUBLE ENDED METAL SCRIBE FREE
Boxes, Locked Bags, Private Bags, Private Lockers, Parcel Lockers, or Parcel Collect Addresses.Īs a Heatleys Home & Trade customer, you will receive free delivery on all standard orders over $150*. Heavy, bulky, or oversized orders cannot be delivered to P.O. We only have a smaller number of items that would be deemed as heavy, bulky, or oversized and our customer service team will do their best to accommodate you. At this point, you are able to opt-out of the transaction, and we can provide a refund. An alternate option is Click & Collect, where you can collect the item from any of our five Heatleys branches.Īt the point of placing the order, our customer service team will contact you to discuss the delivery charge that would apply to any such orders. These charges are calculated based on the cubic size and weight of the item (or parcel) and the delivery location. Heavy, bulky or oversized orders must be sent via a courier and can incur different delivery charges. Boxes, Locked Bags, Private Bags, Private Lockers, Parcel Lockers or Parcel Collect Addresses. Unfortunately, Heatleys cannot deliver internationally. In the unusual event of a delay in the dispatch of your order, you will be contacted at the earliest opportunity. Please note that these delivery timeframes are estimates and are not guaranteed. Once your order has been despatched, the estimated time frames are:
We aim to despatch all orders within 1-2 business days.
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